Free shipping and returns available on all orders!
We ship all US domestic orders within 5-10 business days!

At Innovelect, we strive to ensure that your products are delivered to you in a timely and safe manner. Please review our shipping policy for important information on shipping options, delivery times, and costs.

1. Processing Time

• All orders are processed within [X] business days (e.g., 1-2 business days) from the time of purchase. Orders are processed during our standard business hours, which are [Insert Business Hours].
• Orders placed on weekends or holidays will be processed the next business day.
• If there are any delays or issues with your order, you will be notified via email.

2. Shipping Rates & Delivery Times

Shipping rates and delivery times vary depending on your location and the shipping method you choose. Below are the general shipping options available:

• Standard Shipping: Estimated delivery time of [X] business days. Shipping cost is [insert cost or "calculated at checkout"].
• Expedited Shipping: Estimated delivery time of [X] business days. Shipping cost is [insert cost or "calculated at checkout"].
• Two-Day Shipping: Estimated delivery time of 2 business days. Shipping cost is [insert cost or "calculated at checkout"].
• International Shipping: Available for international orders. Shipping time and cost will vary based on the destination country. Customs fees or import taxes may apply, and are the responsibility of the customer.

3. Free Shipping

We offer free shipping on orders over [Insert Amount] within [Insert Country/Region]. This offer is applicable to standard shipping only and may not apply to expedited or international orders.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to track the status of your order through the carrier’s website.

If you have any questions about the status of your order or encounter issues with tracking, please contact us at [Insert Contact Email] for assistance.

5. Shipping Restrictions

• We currently ship to the following countries: [List countries or regions you ship to].
• We do not ship to P.O. Boxes, APO/FPO addresses, or certain remote locations. Please ensure that you provide a valid and complete shipping address to avoid delays.
• Some items may have shipping restrictions due to size, weight, or other limitations. If we cannot ship an item to your location, we will notify you via email and offer a full refund or an alternative solution.

6. Damaged or Lost Shipments

While we take great care in packaging and shipping your order, accidents can happen. If your order is damaged during shipping or is lost, please contact us at [Insert Contact Email] within [X] days of receiving your shipment. We will work with you to resolve the issue by offering a replacement, refund, or alternative solution.

Note: Please inspect your package immediately upon receipt. If you notice visible damage to the packaging, please contact us as soon as possible.

7. Incorrect Address

Please ensure that your shipping address is accurate at the time of purchase. If an incorrect or incomplete address is provided, we may not be able to deliver your order. If you realize there’s an error in the shipping address, please contact us immediately at [Insert Contact Email] so that we can update the information before the order is shipped.

In the event that the package is returned to us due to an incorrect address, we will contact you to arrange for reshipment. Additional shipping fees may apply.

8. Customs, Duties, and Taxes (For International Orders)

For international orders, please note the following:

• Customs Fees: Customs duties, taxes, and other fees may be levied by the destination country. These fees are the responsibility of the customer.
• Customs Delays: Delivery times for international orders may vary depending on customs processing times and other factors beyond our control.

If you have any questions regarding customs fees or taxes, please check with your local customs office.

9. Returns and Exchanges

For information on returns and exchanges, please refer to our [Refund Policy] page.

10. Contact Us

If you have any questions about your order, shipping status, or need assistance with shipping, please contact us:

Innovelect
[Insert Store Address]
Email: [Insert Contact Email]
Phone: [Insert Contact Number]