At Innovelect, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to assist you. Please read our refund policy carefully.

1. Eligibility for Refunds

You are eligible for a refund if the following conditions are met:

• The product is defective, damaged, or incorrect.
• You received the wrong item or an incomplete order.
• The item is returned within 30 days of purchase
• The product is unused and in its original, unopened packaging (if applicable).

If your product does not meet these criteria, it may not be eligible for a refund.

2. Non-Refundable Items

Certain products are non-refundable, including but not limited to:

• Gift Cards
• Downloadable Software or Digital Products
• Customized or Personalized Items
• Items marked as "Final Sale"
• Opened and used electronics or items

Please review your order carefully before completing the purchase, as these items cannot be returned.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Reach out to our customer support team at [Insert Contact Email] or call us at [Insert Contact Number] within [X] days of receiving your order. Include your order number, a description of the issue, and any supporting documentation (e.g., photos of damaged or incorrect items).

2. Return Instructions: If your return is approved, we will provide you with detailed instructions on how to return the product. You may be asked to ship the item back to us at your own cost (unless the item is defective or we made an error in your order).

3. Refund Processing: Once we receive the returned product, we will inspect it. If the return is approved, a refund will be issued to the original payment method. Please note that it may take [X] business days for the refund to appear in your account, depending on your payment provider.

4. Shipping Costs

• Defective or Incorrect Items: If you are returning an item due to an error on our part (e.g., damaged or incorrect product), we will cover the return shipping costs.

• Buyer’s Remorse: If you change your mind about a purchase or decide you no longer want the product, the return shipping costs will be your responsibility.

5. Exchanges

If you would prefer an exchange rather than a refund, please contact us within [X] days of receiving your order. We will guide you through the process of returning the original item and placing a new order for the replacement.

6. Refund Method

Refunds will be processed to the original payment method used during the purchase. If the payment was made via credit card, it may take [X] business days for the refund to appear on your statement, depending on your bank or card issuer.

7. Late or Missing Refunds

If you haven’t received your refund within the expected time frame:

1. Check your bank account or credit card statement.
2. Contact your bank or card issuer to inquire about the delay.
3. If you’ve done all of the above and still have not received your refund, please contact us at [Insert Contact Email], and we will assist you further.

8. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [Insert Contact Email] with the following details:

• Order number
• Photos of the damaged or defective item
• A description of the damage or defect

We will provide you with a return shipping label and, once the item is returned, issue a refund or send a replacement item as per your preference.

9. Contact Us

For any questions regarding this Refund Policy or if you need assistance with a return or refund, please contact us:

Innovelect
[Insert Store Address]
Email: [Insert Contact Email]
Phone: [Insert Contact Number]